Professional Services

CCS methodology is a proven method for helping our clients implement contact center solutions. Project management methodologies such as agile methodology are typically leveraged. Our methodology focuses on managing applications solutions such as Genesys, Cisco, Five9 implementation, business process operations, and administration.

CCS’s Top-notch experts make invaluable contributions to cloud migration projects and digital transformation projects. In today’s competitive IT landscape, CCS hires highly-skilled, innovative, tech-savvy professionals who are instrumental to successful implementations

Project Life Cycle:

The initial phase involves documenting a business case, feasibility study, terms of reference, appointing the team.

Planning: Creating the project plan, resource plan financial plan, quality, acceptance plan, and communications plan.

Execution: controlling the project delivery, scope, costs, quality, risks, and issues.

Closure: Releasing staff, Delivering customer’s deliverables, and completing a post-implementation review.

The methodology describes the project’s stages within their lifecycle: Design, set-up, operations, and optimization phases, as well as best practices to implement end-to-end solution operations for different contact center solutions.