Managed IT Services

Our Managed Genesys Services provide a managed team of high-performance applications resources that work as an extension of your permanent staff. The need to get work done better, faster, and more cost-effectively is ever-present in business while assembling strong teams of qualified experts remains critical to driving successful outcomes. Today’s IT leaders must also consider ways to optimize the structure of IT strategy and operations.

•     Resource capacity planning
•     Scaling resources up or down seamlessly
•     Resource selection, customized onboarding and training programs
•     View service issues, pending orders, overdue invoices
•     Have complete customer insight every step of the way

CCS team is managed by our experienced project manager and is designed to adjust resource utilization as your needs adjust in volume or scope. As a part of this service, we also define, streamline and optimize how resources accomplish in-scope work outcomes to lower your company’s total cost of ownership and achieve higher levels of performance through defined SLA.