The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.
- We are a “people” company.
- We are a flat organization.
- We believe the best idea win.
- We believe in radical truth.
- We attract strong-minded people with fierce intellect.
CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.
CCS's amazing team of Genesys professionals helped bring our Esri Contact Center to life (voice, email, chat, WFM, Infomart) with what has been recognized as the smoothest enterprise solution implementation within our organization.CCS team was extremely hardworking, trustworthy, and we're always looking for the right solution for our environment. They implemented a highly sophisticated IVR solution and provided long-term support. I would highly recommend CCS company to anyone.
Ken Krupnick
Senior Project Manager
I’ve worked with CCS on a number of different opportunities over the past few years. Contact Center Services, has been a great asset in helping Genesys Professional Services deliver key high-profile projects. I have found CCS team members to be competent professionals who always think about what is best for our customers. CCS team is honest in how he approaches problems even when the answer might not be what the other party wants to hear. As a Program Director, I appreciate the CCS team's technical understanding of a wide portion of the Genesys product suite. I highly recommend the CCS team to any organization.
Chris Hummel, PMP
Program Director at Genesys